QUESTIONS? WE GOT ANSWERS.
Everything you wanted to know about fixed wireless, and a few things you didn't.
Getting Started
Start on our Coverage page: enter your address, drop a pin on your roof, and we'll tell you what's available. No guesswork, no sales pitch until we know we can aim a signal at you.
Most installs happen within 5-10 business days after signup. Weather and tower schedules can nudge that. We'll text you, not leave you wondering.
Nope. Fixed wireless is all airwaves and rooftops. If your roof can see our tower, we're in business.
Billing
Month-to-month on residential plans. Business plans can do annual if you want a discount. Ask us, we're flexible.
Not on residential. Stream, game, and backup your camera roll without doing math. Business plans include fair-use policies for heavy commercial traffic.
Customer portal (demo link on our site), auto-pay, or good old-fashioned check. We won't judge.
Equipment
A small outdoor radio on your roof or eave and a router inside. We mount it, aim it, and make sure you're online before we leave.
Yes, after install. Our tech will get you connected first, then swap in your gear if you prefer.
Give us 30 days notice. We'll schedule a deinstall or transfer if you're still in our coverage area.
Outages
Heavy rain can briefly affect signal. Our towers are built for local weather, but Mother Nature gets a vote. We post updates on our status page and send texts for extended outages.
Call (940) 555-0199 or use the Contact page. We prioritize by area. If it's just you, we'll troubleshoot your gear first.
Business Plans
Yes on Business Pro and Business Max. Basic includes dynamic with optional static add-on.
Absolutely. Symmetric speeds mean your video calls and cloud backups don't fight each other.